| Infinity Sun Online Return Policy | X |
Returns Policy Overview
You may return new, unopened items sold and fulfilled by Infinity Sun within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just email info@infinitysun.com and type return in the subject and we will guide you through the process. Items that have been opened will not be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchanges
If you received a faulty item and need to exchange it for the same item, email info@infinitysun.com and type REPLACEMENT in the subject line to request a replacement.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
